Shipping, Returns & Exchanges Policy

Effective Date: October 18, 2026

At Soft Set, we want every order to arrive safely and give you a great shopping experience. Please review our shipping, returns, and exchange guidelines before placing your order. By completing a purchase, you acknowledge and agree to the policies outlined below.

1. Order Processing & Shipping

Please allow 3–5 business days for shipping and delivery. Business days are Monday through Friday, excluding weekends and recognized holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow time for tracking details to update after your order has been processed by the carrier.

Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, and other circumstances beyond our control.

Please ensure that your shipping address is accurate and complete at checkout. Soft Set is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

2. All Sales Are Final

Due to the hygienic nature of our styling foam and the personal-care category in which it falls, all sales are final. We do not accept returns or issue refunds for reasons related to preference, buyer's remorse, or dissatisfaction with a product after purchase.

For the safety and protection of our customers, we cannot accept returns or exchanges on products that have been opened, used, tested, or otherwise compromised, regardless of the amount of product used.

All products must remain unopened and in their original packaging to be considered for review under an eligible product issue. However, unopened products are not automatically eligible for a return or refund.

We encourage customers to carefully review product descriptions and details before completing their purchase. If you have questions about Soft Set Styling Foam before ordering, please contact our team for assistance.

3. Damaged, Defective, or Incorrect Items

We take product quality seriously. If your order arrives damaged, defective, or contains an incorrect item, please contact us immediately upon receipt so our team can review the issue.

To submit a request, please email our customer service team with the following information:

• Your order number.

• A clear description of the issue.

• Clear photos or video showing the damaged, defective, or incorrect item.

• Photos of the original packaging and shipping box, including any visible damage, when applicable.

Please retain the product, packaging, and any affected shipping materials until your request has been reviewed.

All claims are subject to review and approval. If an issue is verified, Soft Set may offer an appropriate resolution, which may include a replacement or exchange, at our discretion and as permitted by applicable law. Submitting a claim does not guarantee approval.

Please do not discard or return an item before receiving instructions from our team. Unauthorized returns may not be accepted.

4. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

Soft Set is not responsible for packages reported as delivered by the carrier that are subsequently lost, stolen, or missing from the delivery location. We are also not responsible for carrier-related delays outside our control.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your delivery location, with household members or neighbors, and contacting the shipping carrier directly to request additional information.

If your package appears to be lost in transit or has not received tracking updates for an extended period, please contact us so we can review the available shipping information and advise you on the next steps.

5. Refunds & Exchanges

Refunds are not offered for standard purchases under our all-sales-final policy.

Exchanges or replacements may be considered only for verified damaged, defective, or incorrectly fulfilled orders, subject to review and approval by Soft Set.

If a replacement or exchange is approved, our team will provide instructions regarding the next steps. Please do not send any product back without prior authorization.

Nothing in this policy is intended to limit any rights or remedies that customers may have under applicable consumer protection laws.

6. Contact Us

If you have questions about your order, shipping, or a potential product issue, please contact our customer service team using the contact information listed on our website.

When reaching out about an existing order, please include your order number so we can assist you as efficiently as possible.

Thank you for choosing Soft Set. We appreciate your support and the opportunity to be part of your styling routine.